The book is a compilation of the authors experiences over the past 4 decades working to improve the quality of products and services. The book covers a wide range of quality-related topics.
A common theme is that all of the issues have either arisen repeatedly at numerous companies or were so vexing when they did arise that they made a lasting impact. While the authors experience is primarily in manufacturing, many of the principles apply as well to other industries.
Myths covered in the book include: Weve shipped this product before, it must be ok Quality is a given, so we dont need to talk about it Purchase price equals cost If Cpk < 1, the process is out of control The job of a quality auditor is to find problems/defects 1.0 AQL protects against a 1% defect rate Lessons Learned include: The importance of why Maintaining credibility when delivering bad news Use of r-squared for measurement correlation is misleading The worst possible answer to any question Principle-based decision making Cpk vs.
Ppk - similarities, differences, and when to use
Paperback: 158 pages Publisher: CreateSpace Independent Publishing Platform; 1 edition (August 4, 2018) Language: English ISBN-10: 1718787642 ISBN-13: 978-1718787643 Shipping Weight: 10.4 ounces ()